Some perspective on difficult customers

We've all had to deal with difficult people at work. It doesn't get easier when the difficult people are those you serve. 

 

My director once shared his thoughts on a particular audience and it has stuck with me. In higher ed, some of those served are faculty members that have made their living questioning the world around them in research. This same perspective very likely is what elevated these folks above their peers and afforded them opportunities.

 

Continue Reading

Pages

Subscribe to RSS - people